Shipping Policy

Shipping Fees & Services

Shipping fees is RM10.50 to West Malaysia & RM14 to East Malaysia. FREE SHIPPING is only for orders with a purchase of RM100 and above within Malaysia. For international orders, shipping fees will be charged accordingly. All shipping services used by kaizocool.com provides a tracking number and full insurance.

Delivery Time

Please allow up to 5-7 working days (not including weekends or holidays) for your parcels to arrive. Processing time is required so that we can review your order information, process and prepare it for shipping.

Returned To Sender Packages

If your package is not successfully delivered and is sent back to KAIZOCOOL by the courier, we will contact you to provide the option of reshipment. Reshipment will be charged accordingly. The original shipping fee is not refundable.

How To Find A Delivered Package

If the tracking information states that your package was delivered, but you have not received it yet, we suggest taking the following steps: 

  • Other than yourself, who could have received the package?
  • Do you live with family or roommates?
  • Do you have neighbours or a doorman? Please ask them if they received the package. 
  • Was the package signed for? If so, do you recognise the name? Please ask them if they received the package. 
  • Do you have a back or side door? Maybe you have a mailbox, mail room, or receiving office? If so, the package may be there. 
  • Do you know your mail man or woman? If so, please ask them to confirm when and where the package was delivered.

Returned To Sender Packages

Under the circumstances that you are still unable to locate your package, kindly email us at kaizocoolmarketing@gmail.com for further assistance.